Reputation Management for Hotels
Are you in control of your online reputation? Do you respond promptly to comments-positive and negative-made about your property and services? Do you have a solid system in place for monitoring and managing responses? Does turnover in key management positions make maintaining your process a challenge?
Our Reputation Management Service for hotels delivers constant, consistent focus on controlling and steering the chatter about your property. Our service ensures each negative post receives a response in a timely manner, helping you recover from a challenging situation by broadcasting your commitment to improvement. We also provide responses to positive posts, bringing attention to comments from your happiest guests.
For a low monthly fee we:
- Monitor posts on the major OTAs and review sites
- Prepare and post responses to negative and positive posts
- Provide distilled feedback on our activities to your staff via monthly report.
- Help you manage your profile on each site to maximize your presentation